Augustina Udoh

Customer-Centric Product Manager

LinkedIn | Email | Phone

[email protected]

+2347066561994

Remote, Nigeria, NG

About

A customer-centric Product Manager with over 1 year of experience specializing in cross-functional team leadership and the delivery of innovative, user-centric solutions. Proven ability to drive product development from concept to launch, leveraging data-driven insights and agile methodologies to enhance user experience and achieve business objectives.

Work Experience

Product Manager

AltSchool Africa

Sep 2023 - Aug 2024

Managed the full product lifecycle for various digital solutions, from ideation and research to development and launch, focusing on enhancing user experience and driving business growth.

  • Conducted in-depth accessibility analyses for ride-sharing platforms (Uber and Bolt), identifying 5 critical areas for improvement that could enhance user experience for over 5% of users.
  • Authored a comprehensive Business Requirements Document (BRD) for a livestock farming application, streamlining product development processes and projecting a 20% reduction in development time.
  • Developed a detailed Product Requirements Document (PRD), outlining objectives, user personas, use cases, and success metrics, which enabled effective feature prioritization and resulted in a 15% reduction in development time.
  • Mapped and analyzed customer journeys for a fintech platform (PiggyVest) through surveys, interviews, and focus groups, generating insights that led to a 10% improvement in user satisfaction.
  • Led an agile cross-functional team of 3 engineers, 2 designers, and 1 marketer in the end-to-end development of a livestock farming platform.
  • Conducted and presented comprehensive user research through surveys and interviews, directly informing the development of a user-centered platform.
  • Performed a detailed competitive analysis of 5 industry leaders, evaluating feature sets, pricing, and customer reviews to inform data-driven feature delivery and achieve a 5% reduction in production costs.
  • Implemented project management and communication tools (Trello, Slack, PowerPoint, Airmeet) to streamline team collaboration, task assignment, and stakeholder feedback, resulting in improved communication flow and a 10% reduction in paper-based processes.

Education

Product Management

AltSchool Africa

Sep 2023 - Sep 2024

Health Education

University of Nigeria

Oct 2010 - Sep 2014

Certificates

CRM by HubSpot

HubSpot

Aug 2024

Product Management

Unspecified Issuer

Aug 2024

Scrum Fundamental Certified Course

Unspecified Issuer

Aug 2024

Languages

English (Native)

Skills

Product Management

  • Product Strategy
  • Product Marketing
  • Product Lifecycle Management
  • Feature Prioritization
  • Business Requirements Document (BRD)
  • Product Requirements Document (PRD)
  • Product Development

Agile Methodologies

  • Scrum
  • Agile Development
  • Sprint Planning
  • Backlog Management
  • Agile Team Leadership

User Research & Analysis

  • Market Research
  • User Interviews
  • Surveys
  • Focus Groups
  • Customer Journey Mapping
  • Competitive Analysis
  • Data Collection
  • Data Analysis
  • User Experience (UX)
  • Accessibility Analysis

Project Management & Collaboration Tools

  • Asana
  • Trello
  • Jira
  • Slack
  • Google Suite
  • Zoom
  • Airmeet
  • Zapier
  • PowerPoint

Product Design & Analytics Tools

  • Figma
  • Whimsical
  • Mixpanel
  • Amplitude

Leadership & Stakeholder Management

  • Cross-functional Team Leadership
  • Stakeholder Management
  • Team Management
  • Communication
  • Negotiation
  • Strategic Vision

Customer Relationship Management (CRM)

  • HubSpot CRM
  • Customer Satisfaction
  • User Feedback